Worldwide Support and Services

24-Hour Worldwide Assistance, 7 Days a Week, 365 Days a Year

Service during the coverage period is the most important aspect of what we offer. After all, what good is insurance if you don’t know how to use it?

There are many obstacles with worldwide insurance, such as language barriers and unfamiliarity with insurance procedures in some foreign countries. That is why CareMed offers 24-7-365 worldwide assistance services - a resource for everything from a lost passport to an emergency evacuation. Our assistance partner has doctors and translators on staff, providing toll-free, worldwide access to benefits, providers, and emergency assistance services.

In-House Claim Processing Services

CareMed utilizes a fully automated claim payment system. Professional, in-house staff readily serve your personal needs. A dedicated Benefit Analyst will become the expert for your customized group plan and is available to you as a valued resource.

Our sophisticated telephone software allows for prompt and efficient handling of all incoming calls. The calls received are automatically routed to the next available Benefit Analyst, ensuring that you will speak to a live person. At all times, the program sponsors will be able to have direct access to their client-specific representative.

On-Staff Crisis Management Personnel

Our CareMed staff members include an experienced Crisis Supervisor who serves as your direct liaison during any medical emergencies involving your participants.

With over 10 years of experience in handling complex hospitalizations, evacuations and repatriations for cultural exchange and educational travel organizations, our personnel will be able to meet all your needs during any type of crisis.

The Crisis Supervisor handles all contact with our emergency assistance providers to ensure your organization’s questions and concerns are addressed. Ongoing communication with all involved parties remains until your participants return home safely.

Customer service agents answering phones

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Frequently Asked Questions

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